I've given up on trying to get Cometchat working on our forum. Their technical support is subpar and at last check their own SMF demo wasn't even working.
So I've contacted the fine folks at iFlychat and in exchange for purchasing their annual plan they've agreed to work on the integration. We should have a terrific live chat working again within 4 to 5 business days. If you'd like to get a preview of the new iFlychat, you can see a demo here:
https://iflychat.comI think having live communication is useful and it's a social tool that people really seem to enjoy.