Help...is coinex a scam website?

[sami]

hi every body i m new here ...

 yesterday i bought 2300 goldcoin  on comex whith my bitcoin (1MxUNfDmJKUAJbCZTVRjEfd4EbCvYTv5gR) after 60 confirmation.
balance dont show any change in goldcoin adress (DydgihtSYea9kwLBjPhAYUX4TTUTDcnYEB)
coinex took my btcoin but didn t give my golcoin

i checked the transaction on coinex website:
guess what no mention of transaction at all.... so scary

i contact them to time....no answer
so my question
is coinex a trusted web site ?

 

[superbleester]

Yeah they are; I use them with no problems. Email support with the details and they shall fix it for you

[sami]

i sent them many messages
unfortunately they dont respond...

i just checked localchain

there is tow transactions still in red
9d16ad77c3ad269b89d241021907e6303c8371ddf4a87c04d9744935eb20aa9e
this it's my btcoin,comex adress 1MxUNfDmJKUAJbCZTVRjEfd4EbCvYTv5gR from wich i exchanged my btcoin to  2300 gldcoin
normaly it should be sent to this adress DydgihtSYea9kwLBjPhAYUX4TTUTDcnYEB  .because it the only gldcoin adress i can see in my balance

but in transaction detail it show diferent adress 1HaLQfv9owPr5G7WQJB9v592n6Fdq4RUE3
so why

the same for the second transaction ... was sent to a diferent unknow adresses.
7bdb8096e160e07a418d1b3e8a3a0ac9fb7b6deb56bdaeda2b648a38a346f0f3

[chokri]

1)sami, what is the address the bitcoins should be coming too ?

2) did you receive them on the exchange ?

3)did you buy gold with them ?

4)what is your receiving goldcoin address?

[sami]

update
*************
i m a big ignorant  ...no way hhhh all my bitcoins was on hold balance


it was my fault
all my bitcoin was on hold not vanished oooff
 i puted the minimal price a little bit smaller than "ask" this is why...

my question now:
is it possible to recover the bitcoin on hold balance...to make a new "ask"?

thank you all for your answers

so nothing wrong with coinex
great site web many cryptocoin to exchange
it was my fault .

[Stouse49]

I have had no problems with CoinEx.

[odyssey]

I have used Coinex for some time and have no issues with trading with them or with using their pools for mining.

[Armis]

update
*************
i m a big ignorant  ...no way hhhh all my bitcoins was on hold balance


it was my fault
all my bitcoin was on hold not vanished oooff
 i puted the minimal price a little bit smaller than "ask" this is why...

my question now:
is it possible to recover the bitcoin on hold balance...to make a new "ask"?

thank you all for your answers

so nothing wrong with coinex
great site web many cryptocoin to exchange
it was my fault .

glad things worked out, guess it would have been better if C/S pointed out the problem b/4 you pulled your hair out.